Customer Service Training
Customer service: the presence of the trouble, in the absence. Truth is to
achieve excellence in customer service is no longer on the agenda of every
organization. Increasingly heavy workload accelerating our way of life and we do
not want all of us to relax a bit? We relieve behaviors come, seeing as we have
a shop or a smile when we want to solve our problem we have had from the call
center agent can be favorable mention a couple. We want others to treat us well.
But "good behavior" can occur why is it so rare?
Education, improving the quality of customer service to the forefront as the
main action of the elements involved. No matter which sector, those in the
position to provide service to customers, they are provided with appropriate
training and support needs of customers with a set of tools that will be. So
Great Customer Service Great Service ... At the basis of this approach's
Equation.
The purpose of this training, participants understand the expectations of the
customers and will give great service methods are to gain knowledge and
motivation necessary for the application.
Education, subject content consolidate numerous class amenities, role play and
personal behavior of the participants evaluating action plans are included in
the evaluation study will create.
Duration: 1 day
Who should attend?
Job descriptions need employees in contact with customers, customer service
functions responsible managers, call center managers and employees
Topics
• Customer expectations
• Customer perceptions
• Service levels
• Benefits
• we faced the truth minutes
• Great Service Equation
• Listen
• Noise
• Body language
• "I can not" - "Bal as you can"
• make Fouls
• use positive language
• have to stay "No" when I say positive
• Problem solve